Shipping and Return Policy

Thank you for shopping with Hass Cellular. This Shipping and Return Policy outlines the terms and conditions relating to delivery, shipping, and product returns. By placing an order with us, you agree to the terms below.

Shipping Policy

Quick Delivery within Nairobi

• Nairobi CBD: Orders are delivered within 1 hour after confirmation, during business hours.

• Outside Nairobi CBD (within Nairobi County): Delivery within 2 hours after confirmation, during business hours.

• Outside Nairobi: Delivery within 24 hours via our trusted courier partners.

Note: Delivery times are based on business hours, time of order, and may vary depending on order volume, weather conditions, or situations outside of our control. We will notify you promptly of any delays.

Order Processing

• All orders are processed within 1 to 2 hours.

• We process and ship orders on weekends and public holidays where possible.

• In the event of high order volumes or courier delays, processing or shipping may be extended. You will be notified accordingly.

Shipping Charges & Delivery Estimates

• Shipping fees are calculated at checkout based on your location and package weight.

• Rates are subject to change, and the most current rates will always be visible during checkout.

• Delivery delays may occasionally occur due to unforeseen circumstances.

Delivery Locations

• We only ship within Kenya.

• No deliveries to P.O. Boxes. Please provide a specific and accessible delivery location such as your apartment, office, home, restaurant, or petrol station.

Customs, Duties, and Taxes

Banalink is not responsible for any additional charges such as customs duties, VAT, or taxes imposed by local authorities. All such charges are the customer's responsibility.

Damaged or Lost Shipments

• If your package arrives damaged or is missing, contact us immediately at info@banalink.co.ke or call +254 796 138 888.

• Keep all packaging materials and the damaged product to support your claim.

• Banalink is not liable for items lost or damaged in transit, but we will assist you in resolving such issues with the courier.

Return & Exchange Policy

We are committed to ensuring customer satisfaction. However, due to the nature of our products, we do not accept returns or exchanges unless the item is defective.

Defective Items

If you believe you have received a defective item:

• Contact us at info@hasscellular.co.ke with your order number, product details, and a description of the defect.

• You may also visit us at our shop located at Jamia Plaza, Shop 5 for in-person assistance.

Return Requirements

• Returns must be made within 5 days of receiving the product.

• The product must be in its original condition, with all accessories, manuals, and packaging intact.

• Proof of purchase is required.

Once we receive the returned product:

• It will be inspected to verify the defect.

• You will be notified by phone within a reasonable timeframe about the eligibility for a refund or replacement.

Refunds

• If approved, a refund will be issued via your original method of payment.

• Shipping and handling charges are non-refundable.

• The customer is responsible for the cost and risk of return shipping.

Exchanges

• We only replace items if they are defective or damaged.

• If approved, a replacement product will be sent to you at no additional cost.

Return Shipping

• You are responsible for the shipping costs and insurance of returned items.

• Banalink is not responsible for any loss or damage during return shipping.

• We recommend using a trackable courier service for all returns.

Additional Terms

• This policy applies only to products purchased directly from HassCellular.co.ke or at our physical store in Jamia Plaza, Shop 5.

• For warranty-related issues, please refer to our Terms and Conditions, as warranties are provided by the manufacturer and not Banalink.

• We reserve the right to refuse returns or exchanges that do not comply with this policy.

📍 Hass Cellular
Jamia Plaza, Shop 5
📧 info@Hassellular.co.ke
📞 +254 796 138 888

Shipping and Return Policy

This Shipping and Return Policy outlines the terms and conditions relating to delivery, shipping, and product returns. By placing an order with us, you agree to the terms below.

Shipping Policy

Quick Delivery within Nairobi

• Nairobi CBD: Orders are delivered within 1 hour after confirmation, during business hours.

• Outside Nairobi CBD (within Nairobi County): Delivery within 2 hours after confirmation, during business hours.

• Outside Nairobi: Delivery within 24 hours via our trusted courier partners.

Note: Delivery times are based on business hours, time of order, and may vary depending on order volume, weather conditions, or situations outside of our control. We will notify you promptly of any delays.

Order Processing

• All orders are processed within 1 to 2 hours.

• We process and ship orders on weekends and public holidays where possible.

• In the event of high order volumes or courier delays, processing or shipping may be extended. You will be notified accordingly.

Shipping Charges & Delivery Estimates

• Shipping fees are calculated at checkout based on your location and package weight.

• Rates are subject to change, and the most current rates will always be visible during checkout.

• Delivery delays may occasionally occur due to unforeseen circumstances.

Delivery Locations

• We only ship within Kenya.

• No deliveries to P.O. Boxes. Please provide a specific and accessible delivery location such as your apartment, office, home, restaurant, or petrol station.

Customs, Duties, and Taxes

• Banalink is not responsible for any additional charges such as customs duties, VAT, or taxes imposed by local authorities. All such charges are the customer's responsibility.

Damaged or Lost Shipments

• If your package arrives damaged or is missing, contact us immediately at info@banalink.co.ke or call +254 796 138 888.

• Keep all packaging materials and the damaged product to support your claim.

• Banalink is not liable for items lost or damaged in transit, but we will assist you in resolving such issues with the courier.

Return & Exchange Policy

We are committed to ensuring customer satisfaction. However, due to the nature of our products, we do not accept returns or exchanges unless the item is defective.

Defective Items

If you believe you have received a defective item:

• Contact us at info@hasscellular.co.ke with your order number, product details, and a description of the defect.

• You may also visit us at our shop located at Jamia Plaza, Shop 5 for in-person assistance.

Return Requirements

• Returns must be made within 5 days of receiving the product.

• The product must be in its original condition, with all accessories, manuals, and packaging intact.

• Proof of purchase is required.

Once we receive the returned product:

• It will be inspected to verify the defect.

• You will be notified by phone within a reasonable timeframe about the eligibility for a refund or replacement.

Refunds

• If approved, a refund will be issued via your original method of payment.

• Shipping and handling charges are non-refundable.

• The customer is responsible for the cost and risk of return shipping.

Exchanges

• We only replace items if they are defective or damaged.

• If approved, a replacement product will be sent to you at no additional cost.

Return Shipping

• You are responsible for the shipping costs and insurance of returned items.

• Banalink is not responsible for any loss or damage during return shipping.

• We recommend using a trackable courier service for all returns.

Additional Terms

• This policy applies only to products purchased directly from HassCellular.co.ke or at our physical store in Jamia Plaza, Shop 5.

• For warranty-related issues, please refer to our Terms and Conditions, as warranties are provided by the manufacturer and not Banalink.

• We reserve the right to refuse returns or exchanges that do not comply with this policy.

📍 Hass Cellular
Jamia Plaza, Shop 5
📧 info@Hassellular.co.ke
📞 +254 796 138 888